Responsible Gaming

Gamble for entertainment

Responsible gambling means making informed decisions about when, how often and how much you play. Before you start, decide what gambling means in your entertainment budget and treat any amount spent as money that may not be returned. There is no guaranteed way to win, and gambling outcomes are determined by chance or the rules of the game. Past results do not predict future results.

FanDuel Casino cannot remove the normal risks associated with gambling. You are responsible for deciding whether gambling is suitable for you and for following the laws that apply where you live. If online casino gambling is not permitted for you in your location, do not access or use the service. You must also meet the applicable minimum age requirement. In Australia, gambling services are generally intended for people aged 18 years or over, subject to local law.

Simple habits for safer play

• Set a spending limit before you play and do not increase it to recover losses.
• Set a time limit and take regular breaks away from the screen.
• Use only money that you can afford to lose after essential living costs and financial commitments are covered.
• Keep gambling separate from rent, bills, savings, credit repayments and other necessities.
• Never borrow money, sell belongings or use credit to continue gambling.
• Do not gamble when you are upset, tired, stressed, under the influence of alcohol or drugs, or trying to escape personal problems.
• Avoid chasing losses. A loss is not a reason to place another bet or continue playing.
• Keep your account secure and never allow another person to use it.
• Do not gamble on behalf of another person or ask someone else to gamble for you.
• Check the rules, risks and available information for a game before making a decision.

Set limits before you play

Planning your play in advance can help you stay in control. Consider setting a maximum amount and maximum session length before opening a game. Your limit should be based on your personal circumstances, not on the amount you hope to win. Once you reach your limit, stop playing, even if you feel that a win may be close.

Account controls may be available to help you manage deposits, spending, play time or access. Depending on the service and your location, these controls may include deposit limits, loss limits, session reminders, time-outs or temporary account closures. Availability, operation and any applicable conditions can vary. Review the responsible gambling options in your account and read the information shown before confirming a setting.

Use controls honestly

Choose limits that reflect what you can genuinely afford. A limit should not be treated as a target or as permission to spend the full amount. If a limit feels difficult to set, reduce it rather than increasing it. You may also choose to take a break from gambling altogether.

If you have requested a time-out, account closure or self-exclusion, do not create another account or try to bypass the restriction. Do not ask another person to open or operate an account for you. These actions can increase risk and may conflict with account rules or applicable requirements. If you want to return after a break, follow the relevant process and make sure gambling remains appropriate for you.

Protect your budget

• Write down your gambling budget and review it alongside your normal household expenses.
• Keep records of deposits, withdrawals and the time you spend playing.
• Do not assume that a promotional offer, bonus or feature will remove the risk of losing money.
• Do not rely on gambling winnings to pay bills, meet financial goals or support another person.
• Consider asking a trusted person to help you monitor your budget if you are finding it difficult to follow your own limits.

Recognise when gambling may be becoming a problem

Problem gambling can develop gradually. It is not defined only by the amount of money lost. The effect on your time, relationships, work, study, health and wellbeing is also important. You may be at risk if gambling is taking more attention than other parts of your life or if you feel unable to stop when you intend to stop.

Possible warning signs

• You gamble for longer or spend more than you planned.
• You keep gambling after losing money because you want to win it back.
• You feel restless, irritable or uncomfortable when you try to stop or reduce gambling.
• You hide your gambling, your deposits or your losses from family, friends or colleagues.
• You use money set aside for bills, food, housing or other important needs.
• You borrow money, use credit or sell possessions to continue gambling.
• You miss work, study, appointments or social activities because of gambling.
• You argue with people close to you about the amount of time or money spent gambling.
• You feel anxious, low, ashamed or distressed because of gambling.
• You have tried to cut back or stop but have not been able to do so.
• You believe that one more win will solve your financial or personal problems.
• You return to gambling quickly after deciding to take a break.

One warning sign does not provide a diagnosis, but it is a good reason to pause and review your gambling. You do not need to wait for a serious problem before asking for support. Speaking with someone early can make it easier to regain control.

If you are concerned

Stop playing and consider applying a time-out, account closure or self-exclusion option. Remove gambling applications or shortcuts from your devices, avoid gambling-related advertising where practical and ask a trusted person to support your decision. Review your finances and delay any further gambling until you have considered the consequences carefully.

Support is available from gambling counselling and financial counselling services in Australia, including services that provide confidential information and help with practical next steps. A qualified counsellor can help you understand your gambling, plan a break, manage triggers and address financial or relationship concerns. You can also speak with a doctor or mental health professional if gambling is affecting your mood, sleep or general wellbeing.

If gambling has contributed to thoughts of self-harm or immediate danger, stop gambling and seek urgent help through local emergency services or a crisis support service. You do not have to deal with an immediate safety concern alone.

Getting help and managing your account

FanDuel Casino provides responsible gambling information to help players make informed decisions. If you need assistance with a limit, a break, account access or a self-exclusion request, use the official support options available through the service. Explain what you need clearly and follow any instructions provided. Support staff may ask questions to help identify an appropriate account measure, but you should seek independent counselling if gambling is affecting your health, finances or relationships.

Account verification and security measures help protect the service and its users. Keep your personal and account information accurate, use secure access details and tell the service promptly if you believe someone else has accessed your account. Do not share passwords or payment access with another person. Protecting your account is especially important when you are taking a break or trying to reduce your gambling.

Take a complete break when needed

A temporary time-out may be suitable if you want a short break to reset your routine. A longer account closure or self-exclusion may be more appropriate if you want to stop gambling for an extended period. Think about which option matches your needs before confirming it. During a break, avoid looking for alternative gambling accounts or services, and consider blocking access to gambling websites or payment methods where practical.

If you gamble with other providers, account controls on one service may not apply elsewhere. Review your gambling activity across all providers and consider seeking independent help if you want to stop completely. A trusted family member or friend may be able to help you identify triggers, manage finances and maintain your decision.

Important reminders

1. Gambling is not a reliable source of income.
2. There is no strategy that can guarantee a win or prevent a loss.
3. Never chase losses or gamble with money needed for essential expenses.
4. Take a break if gambling is affecting your mood, relationships, work, study or finances.
5. Ask for help early. Confidential support is available in Australia through gambling and financial counselling services.
6. Only use the service if you are legally permitted to do so and meet the applicable age requirement.
7. Read the applicable terms, account information and responsible gambling guidance before playing.

Responsible gambling is an ongoing choice. Review your habits regularly, keep your limits realistic and act promptly if gambling becomes less enjoyable or more difficult to control. Choosing not to gamble is always an available option.