Betting Rules

1. General betting rules

These rules apply to real-money casino play and any other betting products made available through FanDuel Casino. A separate set of rules may apply to a particular game, tournament, promotion or feature. If a game-specific rule conflicts with a general rule, the game-specific rule will normally apply to that game, subject to the applicable Terms and Conditions and the law.

You are responsible for reading the rules before placing a wager. Game information, including the available stake options, paytable, eligible outcomes and any special features, may be shown within the game or on the relevant information page. Do not place a wager unless you understand how the game works and how an outcome may affect your balance.

• Only players who meet the applicable legal age and location requirements may use the service.
• You must use your own account and provide information that is accurate, complete and current.
• You must keep your login details secure and tell us promptly if you believe someone else has accessed your account.
• A wager must be made using funds available in your account or another payment method accepted by the service.
• You must not use the service where online gambling is not permitted by applicable law.
• You must not use the service for unlawful activity, fraud, money laundering, collusion or any other dishonest purpose.

FanDuel Casino may restrict, suspend or close an account where there is a legal, security, compliance or responsible gambling reason to do so. Any action taken on an account will be handled in accordance with the applicable terms and legal requirements. Account restrictions may affect the ability to place new wagers or access particular games.

Game information

The rules displayed for a game are part of the information you should consider before playing. They may describe the objective of the game, available bets, winning combinations, bonus features, maximum or minimum stake options, and how the result is determined. Game rules may differ between titles, versions, jurisdictions and devices. Always check the rules shown for the specific game you intend to play.

2. Placing and accepting bets

A wager is created when you select a game and stake option, confirm your choice where required, and the wager is recorded by the service. A wager is not considered accepted merely because a button has been selected or a screen has been opened. You should check the confirmation, transaction history or other account record to make sure the wager was recorded correctly.

1. Choose the game and review the applicable game rules.
2. Select the stake or betting option you want to use.
3. Check the displayed stake, possible result information and available balance.
4. Confirm the wager using the control provided in the game.
5. Wait for the game to record the wager and display the outcome.
6. Review your account balance and transaction history if you need to confirm what occurred.

You must check the details of a wager before confirming it. This includes the game, stake, number of rounds or entries where relevant, and any selected features. Once a wager has been accepted, it generally cannot be changed or withdrawn. A wager may only be cancelled, adjusted or refunded where the relevant game rules, the Terms and Conditions, a correction process or applicable law allows it.

A wager may be declined if there are insufficient funds, a game is unavailable, an account is restricted, a required verification step has not been completed, a location check cannot be completed, or another technical or compliance condition applies. A declined wager should not be treated as accepted. If your balance appears to have changed after an interrupted or unsuccessful attempt, check the account record before trying again.

Account records

The service record is used to identify wagers, wins, losses, adjustments and other account activity. You should retain or review confirmation details where available. If you believe an account record is incorrect, raise the issue through the support option available on the website and provide enough information for the transaction to be identified. Do not repeatedly place the same wager while an earlier transaction is being checked.

The balance shown in your account may include deposited funds, winnings, adjustments or amounts subject to a separate promotion. The rules applying to a promotional amount can be different from the rules applying to cash funds. Check the relevant promotion terms before using or withdrawing any amount that is connected with a promotion.

3. Game outcomes and settlement

A game outcome is determined by the game system and the rules for that game. Depending on the product, the outcome may be generated by a random number system, a live event, a draw, or another approved method described in the game information. Previous outcomes do not change the probability of future outcomes. A pattern, streak or near miss does not create an entitlement to a win.

A winning wager is settled according to the applicable game rules and the information displayed at the time of play. Settlement may include a win, loss, push, return of stake, bonus feature result or another outcome defined by the game. Not every result that appears favourable will be a winning result, so you should check the paytable and settlement explanation for the relevant game.

• A completed losing wager will not normally be returned.
• A winning amount may be credited to the account after the result has been confirmed by the game system.
• A result may be reviewed where there is an apparent error, disputed transaction, system issue or legal requirement.
• A result may be corrected if it was caused by a software fault, data error, processing mistake or other clear error.
• A corrected settlement may involve removing an amount credited in error or restoring an amount that should have been credited.
• Any adjustment will be recorded where practicable and handled under the applicable terms.

If a game displays a result but the account balance does not immediately reflect it, do not assume that the result has been lost or duplicated. Processing can be affected by connection problems, device interruptions or other technical events. Check your balance and transaction history, then allow the service to complete processing or use the available support channel if the issue remains.

Invalid or interrupted games

A game may be declared invalid or interrupted where it cannot be completed normally, where the result cannot be reliably established, or where the game is affected by a material technical or operational problem. The treatment of the wager will depend on the game rules, the nature of the problem and applicable law. This may include completion from the point of interruption, cancellation, a return of the relevant stake, or another fair correction.

If a game is stopped before an outcome is generated, the wager will be handled according to the relevant game rules. If an outcome has already been generated and recorded, later failure to display the result does not necessarily change the settlement. The service record and available technical information may be used to determine what happened.

Errors and corrections

If an obvious error affects a displayed stake, result, balance, paytable or settlement, the error may be corrected. An obvious error can include an incorrect display, a duplicated credit, an incorrectly calculated return or information that is inconsistent with the rules of the game. You must not deliberately exploit a known error. If you notice a possible error, stop using the affected feature and report it through the available support process.

4. Technical issues and service availability

Online games depend on your device, internet connection, browser, software and the service systems. We do not guarantee that the service will always be available, uninterrupted or error-free. Games may be taken offline for maintenance, updates, security checks, compliance reasons or other operational purposes.

• A slow or interrupted connection can delay a wager, result or balance update.
• Closing a browser, refreshing a page or leaving a game does not automatically cancel a wager.
• You should wait for a transaction to finish before repeating an action.
• If the same action appears to occur more than once, check the account record rather than assuming that only one action was completed.
• Use a current, supported device and browser where possible, and keep your account access private.
• Do not attempt to interfere with the game, bypass security controls or use software that changes how the service operates.

Where a technical event affects a wager or game, the available system records may be reviewed. If the event means that a result cannot be established fairly, the wager may be handled under the applicable invalid-game or correction rule. Technical problems do not create a right to a guaranteed win, additional play or compensation unless the applicable terms or law provide for it.

If you experience a problem, record the approximate time, game name, stake, transaction reference if available, and a description of what you saw. Avoid sending passwords or full payment details. This information can help the support team investigate without requiring you to disclose unnecessary personal information.

5. Player responsibilities and fair play

You are responsible for making informed decisions about gambling. Casino games involve risk, and there is no strategy that guarantees a win. Set a budget before playing, treat gambling as entertainment, and never use money needed for everyday living expenses. Do not chase losses by increasing stakes or continuing to play for longer than planned.

• Do not gamble while impaired by alcohol, drugs or another condition that affects your judgement.
• Take breaks and stop playing if gambling is causing stress, conflict or financial difficulty.
• Use the responsible gambling tools and account controls made available to you.
• Ask for help if you are concerned about your gambling or someone else's gambling.
• Do not allow another person to use your account, payment method or account credentials.
• Do not open or operate multiple accounts to avoid an account restriction or a responsible gambling measure.
• Do not coordinate with other players, manipulate a game or use unauthorised automated tools.
• Comply with identity, age, location and source-of-funds checks when requested.

Promotions and special offers

Promotional bets, free features, rewards and other offers may be subject to additional eligibility requirements and conditions. These may include qualifying games, a stated time period, wagering requirements, maximum permitted use, account verification or restrictions on withdrawals. The terms shown with the offer apply to that offer. If an offer is not available to you, do not attempt to claim it by creating another account or using another person's account.

Questions, disputes and complaints

If you disagree with a result, settlement or account adjustment, review the relevant game rules and account record first. You can then use the support or complaints process made available on the website. Include the game, date and time, stake, transaction reference where available, and the reason for your concern. A review may require account verification and may use transaction records, game logs and other relevant information.

These betting rules are intended as general information and do not replace the Terms and Conditions or the rules displayed for a particular game. If a conflict arises, the applicable legal terms, game rules and law will determine how the wager is handled. Please check the current version of all relevant information before playing.