Privacy Policy

Information we may collect

The information collected depends on how you interact with FanDuel Casino, the services you use and the checks that may be needed before or during account activity. We try to collect information that is relevant to operating the website, supporting players, meeting legal obligations and protecting the service.

Account and contact information

When you register or update an account, we may handle details such as your name, date of birth, residential or contact details, username, account preferences and other information you provide. We may also keep records of communications with you, including enquiries sent to customer support, feedback, complaints and information used to resolve an account issue.

Verification and identity information

To help confirm that an account belongs to the person using it, we may request identity or address information and verification documents. These may include documents or details needed to check age, identity, account ownership or eligibility. We may also handle information used for security, responsible gambling, fraud prevention and other checks that help keep the platform safe.

Payment and transaction information

When you deposit, withdraw or otherwise use a payment service, we may record transaction details such as the amount, date, status, payment method and related account information. Payment providers may handle payment card or account details directly. We may receive enough information to process transactions, reconcile records, investigate unusual activity and provide support, without necessarily receiving all of your full payment credentials.

Device, usage and cookie information

When you access the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, approximate location, language settings, pages viewed, access times and information about how the website is used. We may also use cookies and similar technologies to remember settings, maintain sessions, understand website performance, improve features and support security.

How we use personal information

Personal information may be used for the purposes connected with providing and managing FanDuel Casino services. The purpose of using particular information will depend on the circumstances in which it was collected and the service or feature involved.

• Creating, maintaining and administering your account.
• Confirming your identity, age, account ownership and other account details.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support, responding to enquiries and resolving complaints or technical problems.
• Monitoring activity to help prevent fraud, money laundering, unauthorised access, abuse and other harmful or unlawful activity.
• Maintaining the security, availability and reliability of the website and associated systems.
• Meeting applicable legal, regulatory, reporting and record-keeping obligations, without relying on personal information for purposes that are unrelated to those obligations.
• Understanding how players use the website so that we can improve its content, navigation, accessibility, features and performance.
• Sending service messages, account notices, security alerts and other communications needed to administer the account.
• Sending marketing communications where permitted and where the required permission or other lawful basis applies.

Some information may be used in combination with other information to identify suspicious patterns, protect players and the website, or check that activity is consistent with account security requirements. Automated tools or service providers may assist with these processes. Where appropriate, activity may be reviewed by trained staff or referred for further checks.

Sharing information with service providers

We may share relevant information with organisations that help operate the website and provide services on our behalf. These may include payment providers, identity and verification providers, fraud and security services, technology and hosting providers, customer support tools, analytics providers and professional advisers. Service providers should receive only the information needed for their assigned function and are expected to handle it securely and appropriately.

Information may also be disclosed where necessary to protect the rights, safety, property or security of players, the website or others; to investigate suspected misuse; to respond to a valid legal request; or to support a business change involving the website. We do not intend to sell personal information as a standalone product.

Cookies, communications and information security

Cookies and similar technologies

Cookies are small files or similar technologies that can be stored on your device when you visit a website. Some are needed for core functions, such as keeping you signed in, remembering choices, maintaining security or processing a request. Other cookies may help us understand website traffic, measure performance, remember preferences or make content more relevant.

You can manage or delete cookies through your browser settings. Your browser may also allow you to block some or all cookies, or to receive a notification before a cookie is stored. If you disable cookies, some website features may not work properly, particularly features connected with account access, security or transactions.

Marketing and service messages

We may send messages that are necessary to operate or secure your account, such as transaction notices, verification requests, changes to services, password or login alerts and important information about this Privacy Policy. These operational messages may continue where they are needed even if you stop receiving promotional communications.

Where marketing communications are sent, you can usually opt out by using the unsubscribe option in the message or by contacting us. Opting out of marketing does not prevent you from receiving essential service, account or security communications.

Keeping information secure

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication, monitoring, secure transmission, staff procedures and the careful selection of service providers. No internet transmission or electronic storage system can be guaranteed to be completely secure, so you should also choose a strong password, keep login details private and contact support promptly if you suspect unauthorised account activity.

Some service providers may process information in locations outside Australia. When information is handled by another organisation or in another location, we take reasonable steps to require appropriate confidentiality and security, subject to the arrangements and obligations that apply to the relevant service.

Your choices, data rights and retention

Depending on the circumstances and any limits that apply, you may ask about the personal information we hold about you and request that it be handled in particular ways. To exercise a privacy right or ask a privacy question, contact support@fanduelcasino.click. Please include enough information for us to understand your request and identify the relevant account, but do not send unnecessary sensitive information.

Requests you can make

• Access: ask for information about the personal information held about you and, where appropriate, a copy of that information.
• Correction: ask us to correct, update or complete information that is inaccurate, out of date or incomplete.
• Deletion: ask for your personal information to be deleted where it is no longer needed or where deletion is otherwise available.
• Marketing consent: withdraw your consent to marketing communications at any time, or ask to stop receiving promotional messages.
• Information about use: ask general questions about how your information is collected, used, shared or protected.

We may need to verify your identity before completing a request. This is a security measure intended to prevent information from being disclosed or changed by someone who is not authorised to act for you. We may ask for clarification where a request is broad or unclear. We aim to respond within a reasonable time, although the timing may depend on the complexity of the request, the information involved and any checks that are necessary.

A request to delete information or close an account may not remove every record immediately. Some information must be kept for a period required by law, for example to meet record-keeping, transaction, security, dispute or fraud-prevention requirements. Other information may be retained where it is needed to establish, exercise or defend a legal claim, investigate misuse, maintain security or complete an outstanding transaction. We will not use retained information for unrelated purposes and will securely delete or de-identify it when it is no longer required.

Children and account information

The website is intended for eligible adults. We do not knowingly seek to collect information from children who are not permitted to use gambling services. If you believe a child has provided personal information, contact support@fanduelcasino.click so the matter can be reviewed and appropriate steps can be considered.

Changes to this Privacy Policy

This Privacy Policy may be updated when our services, information practices or legal requirements change. The latest version will be made available on the website with its updated date where appropriate. We encourage you to review this page from time to time. If a change is significant, we may provide an additional notice through the website or by an account communication where suitable.